Clear service terminology

Bin Sanitizing Versus Disinfecting

Cleaning, sanitizing, and disinfecting are related but different claims. Clear language protects customers and sets an honest national service standard.

Cleaning removes soil and residue

Machine washing physically removes grime, organic buildup, and debris from bin surfaces. This is the essential first step because treatment products work best on surfaces that have already been cleaned.

Sanitizing reduces microorganisms

Sanitizing treatment is intended to reduce microorganisms on treated surfaces. Our residential service standard includes sanitizing after machine washing.

Disinfecting requires exact label compliance

A service should be described as disinfecting only when an EPA registered disinfectant is used exactly according to its label, including concentration, surface compatibility, and required contact time.