Service terms

Terms of Service

Effective October 30, 2026

Service requests and availability

Submitting an online form is a request for service. It does not guarantee route availability, establish a service date, or create a completed purchase. National Trash Bin & Dumpster Cleaning will confirm whether the address is eligible, the expected service schedule, and any required payment enrollment before service begins.

Service providers

Services may be performed by National Trash Bin & Dumpster Cleaning, its affiliates, employees, or qualified independent service providers assigned to the customer’s service area. National Trash Bin & Dumpster Cleaning remains the customer’s primary point of contact for scheduling, billing, service questions, rescheduling, refunds, and quality concerns.

Residential pricing and two-bin minimum

Residential service requires at least two standard wheeled residential trash and/or recycling bins cleaned at the same property during the same scheduled visit. NTBC does not offer single-bin residential service. Published starting prices reflect the two-bin minimum; each additional bin beyond two is priced at $10. Displayed residential prices apply to eligible standard wheeled residential trash and recycling bins cleaned during the same scheduled visit and are shown before applicable tax. Oversized bins, excessive contamination, unusual access, missed accessibility, or special handling may require adjusted pricing or a separate quote.

One-time invoicing

For new one-time residential orders, a Stripe invoice is prepared as a draft when the order is submitted. The draft is not a payment request and no payment is automatically collected at order placement. When the provider confirms the service date, NTBC automatically checks the scheduled date and emails a secure Stripe invoice on the calendar day before the provider-confirmed cleaning, with payment due by 11:59 p.m. in the provider local time zone on that day. NTBC will not authorize cleaning until payment is verified. When a confirmation comes too late for this deadline, the service must be rescheduled or an administrator must approve a documented exception. Timely changes made before the invoice is sent move its delivery to the newly confirmed service date; rescheduling does not create a second charge for the same visit. Orders placed before this invoicing change may follow the earlier post-completion invoice process. Recurring plans are billed separately under their authorized subscription terms.

Recurring plans, billing dates, and payment holds

For a new recurring residential plan, the first cleaning is charged at the standard one-time service price ($59.95 for two bins, plus $10 for each additional bin), and each later cleaning is billed at the selected discounted recurring rate. The difference on the first subscription invoice is an actual first-service price adjustment, not an enrollment fee. Recurring billing begins one plan interval after the initial Stripe enrollment; the date is disclosed in Stripe Checkout, and servicing dates depend on provider-confirmed routes. Recurring residential plans have no minimum number of cleanings and no early-cancellation fee. The recurring payment date and frequency are disclosed during Stripe enrollment. The billing anniversary ordinarily stays fixed, even when a customer reschedules a cleaning. Recurring subscriptions collect their initial authorized payment at Stripe enrollment and renew on the Stripe billing anniversary disclosed at checkout. Each confirmed cleaning requires a verified payment for the applicable service period by 11:59 p.m. provider-local time on the preceding calendar day; if unpaid, that cleaning is held and rescheduled without charging twice.

Each recurring payment applies to the corresponding service period. Rescheduling a paid visit does not create a second charge for the same cleaning, even when moved into a later calendar month. Future separately authorized subscription renewals may still occur, and any unperformed paid cleaning remains tracked as an outstanding service credit.

If payment for the relevant recurring service period fails or cannot be verified, the cleaning is placed on payment hold. Providers are not authorized to perform cleaning while the service is on hold. Payment may be retried through Stripe, and NTBC may notify customers to update their payment method. If a payment clears after the original appointment has passed, a new service date must be confirmed.

Customers may cancel recurring plans anytime through the Stripe billing portal or by contacting NTBC. To stop the next renewal, cancel before the next billing date. Cancellation stops future renewals as of its effective date; any existing paid, unperformed services remain subject to our missed-service, credit and refund policies and applicable law.

Rescheduling

Customers may request a change by 5:00 p.m. local time on the day before the confirmed service date. Timely requests are moved to the next available route without a rescheduling charge. A new date is subject to route availability and may not coincide with the customer’s usual collection day. Same-day requests may be treated as a customer-caused missed service unless National Trash Bin & Dumpster Cleaning approves an exception.

Bin access and customer responsibilities

On the scheduled service day, customers must leave the scheduled bins empty and accessible at the confirmed curbside or approved service location and keep them available until service is completed. Customers must provide accurate gate codes, access instructions, collection information, and bin counts. Bins must not be kept inside a locked garage, locked yard, or inaccessible enclosure unless that location was approved in advance.

Customers must remove loose trash and prohibited material, including paint, oil, chemicals, adhesives, construction debris, excessive feces or cat litter, dead animals, medical waste, hazardous material, and other contents that cannot be safely handled through standard residential bin cleaning.

Customer-caused missed service

A scheduled visit may be treated as completed and nonrefundable when the bins are not out, not empty, blocked, inaccessible, presented in the wrong quantity, contain prohibited material, or cannot be serviced safely for reasons within the customer’s control. The provider may document the condition with photographs. Subject to route availability, a customer may request a return visit for a $10 return-visit charge. A return visit is not guaranteed until National Trash Bin & Dumpster Cleaning confirms the route and payment arrangements.

Company-caused delay or missed service

Weather, delayed municipal collection, equipment problems, staffing, route disruptions, or other operational conditions may require a schedule change. When National Trash Bin & Dumpster Cleaning or its assigned provider cannot complete the service, we will notify the customer and reschedule without an additional service charge. If the service cannot reasonably be completed within 14 days, we will provide an account credit or refund for that visit.

Quality concerns, re-cleaning, and refunds

Completed cleaning services are generally nonrefundable. Service concerns must be reported within 24 hours after completion and should include photographs when available. Our first remedy is a re-clean or correction on the next practical route. A refund or account credit may be issued when the service was not provided or we cannot reasonably correct a verified service problem.

Cleaning does not guarantee removal of permanent staining, discoloration, scratches, embedded material, sun damage, pre-existing odors, or physical damage. Sanitizing helps reduce microorganisms on treated surfaces but does not make a bin permanently germ-free.

Communications

We may contact customers by email or telephone regarding a submitted request. Text messages are sent only according to the consent choices provided. Marketing consent is optional and is not required to request service.

Changes and questions

Service details may be updated in final enrollment or scheduling materials. Questions may be sent to contact@nationaltrashbincleaning.com.