Who performs the cleaning service?
National Trash Bin & Dumpster Cleaning coordinates service through qualified local cleaning professionals assigned to each service area. We remain your primary contact for scheduling, billing, customer support, and service-quality concerns.
Do I need to be home?
Usually no. On your scheduled service day, leave the scheduled bins empty and accessible at the confirmed curbside or approved service location until service is completed.
Can I cancel a recurring plan?
Yes. Cancel anytime. Recurring plans have no minimum number of cleanings and no early-cancellation fee. To stop future renewals, cancel before the next billing date. If a payment has already processed, the corresponding scheduled cleaning remains due.
How do I reschedule?
Contact us by 5:00 p.m. local time on the day before the confirmed service date. Timely requests are moved to the next available route without a rescheduling charge. Same-day requests may be treated as a customer-caused missed service.
What happens if my bins are not empty or accessible?
Bins that are not out, not empty, blocked, inaccessible, unsafe, or presented in the wrong quantity may be documented as a customer-caused missed service and the scheduled visit may remain nonrefundable. A return visit may be requested for $10, subject to route availability and confirmation.
What if your team cannot complete the service?
When weather, delayed collection, equipment trouble, staffing, or another operational issue prevents service, we reschedule without an added service charge. If service cannot reasonably be completed within 14 days, we provide a credit or refund for that visit.
What if I have a quality concern?
Report the concern within 24 hours and include photographs when available. Our first remedy is a re-clean or correction on the next practical route. A refund or credit may be issued when the service was not provided or we cannot reasonably correct a verified problem.
How many bins are included?
For new recurring plans, the first cleaning costs $59.95 for two bins, with recurring discounts starting on the second cleaning. NTBC requires at least two standard trash and/or recycling bins at the same residential address for each scheduled cleaning. Published residential starting prices cover two bins, and each additional bin beyond two is $10. Single-bin residential service is not offered.
Is sanitizing included?
Yes. Residential service includes machine washing, sanitizing, deodorizing, and wash-water recovery. Sanitizing helps reduce microorganisms on treated surfaces but does not make a bin permanently germ-free.
Do you disinfect bins?
We use the word disinfecting only when an EPA-registered disinfectant is applied exactly according to its label, including required concentration and contact time.
Can you clean full dumpsters?
Commercial dumpsters normally must be emptied before cleaning. Final requirements are confirmed before service.
Do you clean dumpster pads or enclosures?
No. Standard commercial service cleans the eligible dumpster itself, not pads, enclosures, compactors, hazardous waste, or medical waste.
Billing, payments and subscriptions
For residential plans, billing and cleaning dates are coordinated separately.
When is my recurring plan billed?
The recurring payment date and frequency are shown at Stripe enrollment. Renewal charges follow that fixed billing anniversary even if a cleaning appointment changes.
Do you charge before each recurring cleaning?
Recurring services are prepaid. NTBC aims to bill ahead of the cleaning visit where possible. The exact initial charge arrangement is disclosed at Stripe enrollment; later charges follow the established billing date.
What happens if my card fails?
The affected cleaning is placed on payment hold. Stripe may retry an authorized payment and NTBC may email you to update your payment method. No cleaning will be authorized until the applicable service period is paid.
Will a provider clean my bins if my payment has not cleared?
No. NTBC verifies payment for the particular recurring service period before the provider is allowed to complete the cleaning. A late payment may require a newly confirmed appointment.
Does rescheduling change my monthly payment date?
Usually no. The fixed recurring billing anniversary is separate from your appointment date. A rescheduled paid visit remains tied to the same payment.
What if I move a paid cleaning into the next month?
The paid visit remains owed, subject to service availability and our policies. A separate normal subscription renewal may still occur, but you will not be charged twice for the same cleaning.
When are one-time cleaning invoices sent?
For eligible one-time orders, a Stripe draft invoice is prepared at submission and emailed on the calendar day before the provider-confirmed cleaning. Payment is due by 11:59 p.m. provider-local time that day. No charge is collected at submission, and cleaning only proceeds after verified payment.
Is my provider notified when I reschedule?
Yes. Confirmed changes update the work order and trigger email notifications to both the provider and the customer. Requests after 5 p.m. local time on the previous day require provider approval. SMS alerts are not currently offered.